Case Manager- Community Guardian Program


Case Manager- Community Guardian Program

Status: Union DC 1707/Non-Exempt/ Full- TIme
Reports to: Director of Community Guardian Program
Date Posted: 19-Jul-2019
Job Type: Full Time


Case Manager (multiple positions)
JASA Community Guardian Program (CGP)
About JASA
JASA’s mission is to sustain and enrich the lives of the aging in the New York metropolitan area so that they can remain
in the community with dignity and autonomy. Founded in 1968, JASA is one of New York’s largest and most trusted
agencies serving older adults in the Bronx, Brooklyn, Manhattan, and Queens. We provide life‐sustaining programs for
seniors and peace of mind for their families and friends. We fulfill the Jewish value of honoring the elderly by
supporting older adults of all races, religions, and economic backgrounds living in New York City. JASA is a multi‐
corporation non‐profit service provider with a combined operating budget of $120M. JASA is supported by a diverse
range of private and public funding. Among JASA’s largest government funders are HUD, DHCR, Medicaid, HRA, and
About the Community Guardian Program
JASA’s Community Guardian Program (CGP) assists older adults who need intensive services to remain living
independently in the community. All program participants have been judged legally incapacitated and in need of a legal
guardian to manage their finances, housing, health care advocacy or decision‐making, or other aspects of daily living. In
the absence of a family member or other suitable person, the Court appoints JASA to serve as legal guardian. Program
participants have a wide range of challenges and limitations. Through a comprehensive assessment, financial planning
and management, service planning and coordination, legal services, and ongoing support, JASA helps meet program
participants’ needs while supporting the highest level of autonomy and decision‐making for each. CGP uses an
interdisciplinary approach that combines legal, financial, and social service care teams working together to deliver client
services. JASA’s CGP team is seeking to modernize the community guardian model. In 2020, we will be exploring and
potentially implementing a trauma‐informed care service model, based on the core principles of safety, choice,
collaboration, trustworthiness, and empowerment.
Essential Functions
Under the supervision of a Social Work Supervisor, Case Managers are responsible for conducting client screenings and
assessments; conducting monthly in‐home visits; collecting health, legal and financial information; assisting in budget
preparation; monitoring housing stability and habitability; identifying and, if appropriate, working with family members
or friends; identifying needs and developing service plans; and additional case management tasks related to mobilizing
formal and informal resources and services needed to maximize a participant’s physical, social, and emotional well‐
being; and monitoring service delivery.
Key Responsibilities
 Conduct initial and on‐going monthly in‐home assessments of the social and emotional needs of the client and
his/her family.
Posted July 12,2019
 Screens participants for program eligibility, conduct triage for emergency interventions, ascertains short‐term
needs, and provides appropriate information and referral services to clients, families, and collaterals.
 Develops and implements written service plans to provide a full range of social services.
 Arranges for services such as homemaker, home health aide, public assistance, Medicare, Medicaid, emergency cash
relief, legal services, medical and psychiatric examination and therapy, housing, etc.
 Distribute monthly allowance to participants for food and miscellaneous expenses.
 Seeks appropriate guidance from the supervisor in situations requiring clarification and consultation, especially for
cases that meet the high‐risk criteria.
 Comprehensive case management, including creating, maintaining and updating client information in an electronic
case management system; creating written documentation of each case‐related activity (home visit, phone calls,
etc.), maintaining documentation (e.g., medical records, court orders), monitoring court deadlines, etc.
Required Skills/Qualifications
 BA/BS Required. Prior experience as a case manager or direct service provider is highly desirable.
 A people person with demonstrable emotional intelligence and empathy for those who have challenges and
 A strong desire to work with high‐need, high‐demand individuals, some of who may have mental health, substance
use, or other limiting conditions or behaviors.
 Ability to travel to clients’ homes using public transportation and negotiate any steps or barriers in clients’
 Self‐motivated with strong organizational and time management skills.
 Ability to maintain composure and respond to emergencies, deadlines, or other challenging situations calmly.
 Ability to seek and incorporate the feedback necessary to provide high‐quality services.
 Desire to be part of a team of dedicated social service providers seeking to improve and advance the community
guardian program model.
 Computer literate. Ability to use Microsoft, Google, and other applications.
Compensation: Salary DOE with a competitive benefits package. Potential for $5,000 signing bonus.
To apply: Email a cover letter, resume and three references to Please put the title of the position you
are applying for in the subject header.
JASA is an equal opportunity employer.
We are committed to providing equal employment without regard to race, ethnicity,
religion, gender identity, gender expression, national origin, age, citizenship status,
marital status, HIV status, sexual orientation, veteran status, height, weight, or disability.
Subject to Review for Purposes of Americans with Disabilities Act Amendments Act.

To Apply

Email résumé and cover letter to: Indicate Case Manager- Community Guardian Program - Manhattan in subject line.


Mail to: JASA
Human Resources Department
247 West 37 Street – Ninth Floor
New York, NY 10018

JASA is committed to Equal Opportunity Employment

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  • It’s a home away from home; without JASA I would feel alone.
    - Mickey