Assistant Service Manager- Home Care


Assistant Service Manager- Home Care

Status: Admin/ Non- Exempt/ Full-Time
Reports to: Service Manager
Date Posted: 18-Jan-2019
Job Type: Full Time


To oversee and manage the Service Coordinators and related field personnel. This includes ensuring the quality and quantity of service provided is consistent with agency mission, policy, and goals. In the absence of the Service Manager, will have management responsibility of the service provision team in conjunction with Assistant Director.


• Oversees the day to day activities of the Service Coordinators and their assigned home care workers. Ensures that all staff works cooperatively in following agency policies and procedures.
• Oversees all aspects of the daily Time/ Task Sheets submission process (Manual, EVV and MVV) to ensure agency’s compliance.
• Develops and conducts Time/ Task Sheets Submission requirements orientation/ training to assigned staff. Monitors the submission Process.
• Collaborates with Payroll and Billing Department to ensure agency’s compliance.
• Facilitates growth and development of assigned staff and acts as a resource for them.
• Collaborates with Marketing and In-take departments to ensure clients’ timely and efficient admission to the program.
• Collaborates with the HR Department in developing and implementing effective staffing patterns and identifying needs.
• Monitors employment activity and utilization of home care workers, and those of the Service Coordinators. Assures maximum utilization of the work force using available automated reports, and conducting audits as necessary. Maintains personnel statistics to accurately reflect this activity.
• Participates in labor relation and disciplinary/ counseling actions meetings as necessary.
• Participates in developing, coordinating, and evaluating communication and work-flow procedures.
• Participates with the agency’s ongoing Quality Improvement activities. This includes documentation and investigation of incidents, accidents, and complaints. Serves on Quality Improvement committee and/or team projects as necessary.
• In collaboration with the Service Manager, assures after hours’ operation and on-call services function effectively in accordance with agency policy and procedure. In the absence of the Service Manager, assumes management responsibility in conjunction with the Assistant Director, for the service management team.
• Other responsibilities as required.

• Sitting for long periods of time, some standing and stooping. Occasional stair climbing affiliated with work environment, e.g., field visits.

• Office setting with occasional home visits. May be exposed to client elements and illnesses as well a wide variety of circumstances and conditions within the home setting. Requirement to work after hours, weekends, and holidays as needed.


• High School Diploma or equivalent.
• Ability to effectively communicate in English, both orally and in writing.
• Additional languages helpful, particularly Spanish, Russian and/or Creole.
• Effective organizational and time management skills.
• Effective customer service skills
• Knowledge of New York State Dept. of Health regulations for Licensed Home Care Service Agencies.
• Two years’ experience in Service Coordinator’s capacity at a home health agency (i.e., CHHA, LTHHCP, LHCSA). Supervisory capacity preferred.
• Must be computer literate, including ability to learn and use program-specific software. Knowledge of current version of Microsoft Office and Google Suite. Experience with automated time-leave systems preferred.

JASA is committed to Equal Opportunity Employment

To Apply

Email résumé and cover letter to: Indicate Assistant Service Manager- Home Care - Manhattan in subject line.


Mail to: JASA
Human Resources Department
247 West 37 Street – Ninth Floor
New York, NY 10018

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  • It’s a home away from home; without JASA I would feel alone.
    - Mickey